Our location defines nature's true beauty, but does not provide exceptional shipping options or services.
Flat rate shipping of $15 dollars will be applied to all purchases. All orders will be shipped via Canada Post with tracking provided.
Canada Post picks up only once a day, Monday - Friday (There is no pick - up on holidays)in the Village, so requests for overnight or two day delivery are not available - since the service cannot be provided by Canada Post due to our location. We will try our best to get your purchase shipped as soon as possible, so note that if you place your order on a Friday the shipping confirmation may take a few days.
Returns or exchanges are accepted. For returns or exchanges the return freight to Creek Side, will be covered by the customer (so get the sizing/color right the first time) the return freight to the customer of the exchanged item will be covered by Creek Side. If you are returning the product the original purchase price and original freight charge (not the return freight) will be refunded when the store receives it back in acceptable condition, and original packaging.
In the case of damages (it happens, but not often, we are excellent packers) refund in full or replacement. Replacement freight will be covered by Creek Side.